Refunds, fulfillments,
cancellations — handled.
The order desk is where every store's day goes. datavessel sweeps your orders and does the operating — fulfill, refund, cancel, fix the address — then shows you the exact actions, amounts included, in one batch. You approve; it executes.
Shopify · WooCommerce · Shopware — triggered by store events, responds in minutes, money never moves unseen
Today's order desk — 3 actions for your approval
42 orders swept · 39 need nothing
Fulfill #1041 — 2 items, DHL 0034043416…
paid 3 days ago · tracking from your 3PL
Refund #1029 — €49.90 to original payment
calculated by Shopify · restock 1 item · notify customer
Cancel #1033 — unpaid for 6 days
restock items · email the customer
The problem
Your day disappears into the admin.
Most order-desk work follows rules you could write on one page. What it needed was someone to do the clicking — carefully, with your sign-off on anything that moves money.
It's every single day
Fulfillments, refund requests, cancellations, address typos — the order desk never finishes, it just resets overnight.
Money makes it slow
Every refund means opening the order, checking what was paid, doing the math, clicking through the admin. Careful — because it's real money — and slow for the same reason.
Late ops cost real revenue
A slow fulfillment becomes a where's-my-order ticket. A slow refund becomes a chargeback. The queue doesn't just take time — it compounds.
How it works
The same loop, on your orders.
Analyze · Run · Track — a daily operator for the order queue, with the judgment calls left exactly where they belong.
- A
Analyze
A store event wakes it — then it sweeps everything.
A new order fires your store's webhook and the agent responds in minutes — no cron, no checking. It reads your recent orders across payment, fulfillment and shipping state — what's ready to ship, what's been unpaid for days, which order has a correction in its notes, where a refund is owed. Nothing is written yet; it's building the action list.
- R
Run
It proposes one batch — then executes.
Fulfillments with the real tracking code, cancellations with restock, address fixes from the customer's own correction, refunds at the exact amount your store's own calculation returns — never the model's arithmetic. Every action appears in the approval card with its parameters. You approve once; the run executes and resumes.
- T
Track
It remembers your rules.
Every action and every denial is remembered. Deny a cancellation once and that's a standing rule, not a suggestion it retries tomorrow. The Slack report shows what ran, what moved, and the handful of orders that genuinely need you.
What it can do
Typed order actions — not a chatbot with admin access.
Every action is a typed tool with reviewable parameters: you approve “refund order #1042 — €49.90, restock 1 item”, not “let the AI use my store”. Reads run free. Writes ask first. Refunds always ask.
- Fulfill orders with carrier & tracking
- Refund at the store-calculated amount
- Cancel stale unpaid orders, restock included
- Fix a shipping address before it ships
- Record returns and partial refunds
- Create products — drafts by default
Works the same across Shopify, WooCommerce and Shopware — including Shopware's full order state machine.
Hire the order desk.
Keep the judgment.
Connect your store, run Order Desk once, and approve your first batch in minutes. 14-day free trial — no credit card; bring your own AI key.